Shipping Policy

Ten4tech currently ships orders within the Philippines through third-party delivery providers such as Lalamove and LBC.

Order Processing

Orders are processed after payment and product availability have been confirmed. Processing normally takes 1–2 business days, excluding Sundays, holidays, and announced store closures.

Custom-built computers, special-order products, and bulk orders may require additional processing time. We will inform the customer of the estimated schedule before fulfillment.

Delivery Methods

Lalamove

Lalamove may be used for eligible locations within Metro Manila, Cavite, and nearby serviceable areas. Same-day or next-day delivery is subject to product availability, order confirmation, courier availability, traffic, weather, and the customer’s location.

LBC or Other Provincial Courier

LBC or another suitable courier may be used for provincial and nationwide deliveries. Delivery times vary depending on the destination, courier schedule, and type of product ordered.

Shipping Fees

Applicable shipping charges will be displayed during checkout or confirmed with the customer before dispatch. Fees may vary based on the destination, package size, weight, product type, and selected courier.

Large, heavy, fragile, or high-value products—including desktop computers, monitors, printers, and bulk orders—may require a special delivery arrangement or an adjusted shipping fee. Ten4tech will contact the customer before dispatch if additional arrangements are necessary.

Estimated Delivery Time

Estimated delivery periods begin after the order has been processed and handed over to the courier. Delivery estimates are not guaranteed and may be affected by courier delays, traffic, weather, holidays, service interruptions, or other circumstances beyond Ten4tech’s reasonable control.

Delivery Address and Contact Details

Customers are responsible for providing a complete and accurate delivery address, recipient name, email address, and active contact number.

Ten4tech is not responsible for delays or additional delivery expenses caused by incomplete or incorrect information supplied by the customer. Please contact us immediately if an address correction is needed. We cannot guarantee that changes can still be made after the order has been handed to the courier.

Receiving and Inspecting an Order

Please inspect the external condition of the package upon delivery. If possible, take an uninterrupted video while opening the parcel, particularly for fragile or high-value products.

If an item arrives damaged, incomplete, or different from what was ordered, contact Ten4tech as soon as possible and provide the order number, photographs, video, and other relevant evidence so we can assess the concern.

Failed Delivery and Redelivery

Additional charges resulting from an unavailable recipient, refused delivery, incorrect address, or repeated delivery attempt may be charged to the customer, except when the failed delivery was caused by Ten4tech or the courier.

Order Tracking

Tracking details will be provided when available. For on-demand services such as Lalamove, delivery updates may be sent directly through the courier or coordinated by Ten4tech.

Contact Us

For shipping questions, contact:

Ten4tech Computer Trading
L-5 Along Patio Tirona Road, Diamond Village, Salitran 1, Dasmariñas City, Cavite 4114, Philippines
Email: ten4techct2023@gmail.com
Contact number: +63 932 288 1428