Refund policy
Returns and Refunds Policy
Seven-Day Return Request Period
Ten4tech accepts eligible return requests made within seven (7) calendar days after the customer receives the item.
This seven-day period applies to voluntary returns and does not limit any rights or remedies available for defective, damaged, incorrectly supplied, or nonconforming products under applicable Philippine consumer laws or valid manufacturer warranties.
Return Eligibility
To qualify for a voluntary return, the product must:
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Be unused and in the same condition in which it was received;
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Include its original packaging, manuals, accessories, cables, freebies, warranty documents, and other included items;
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Have complete and unaltered serial numbers, product labels, and warranty seals; and
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Be accompanied by a receipt, order confirmation, or other acceptable proof of purchase.
Ten4tech may inspect and test the item before approving a return, replacement, or refund.
Requesting a Return
Before returning an item, contact Ten4tech at:
Email: ten4techct2023@gmail.com
Please provide your order number, product name, reason for the return, and clear photos or videos showing the condition of the item and packaging when relevant.
Approved returns must be delivered or shipped to:
Ten4tech Computer Trading
L-5 Along Patio Tirona Road
Diamond Village, Salitran 1
Dasmariñas City, Cavite 4114
Philippines
Do not return an item without prior approval and instructions from Ten4tech. Unauthorized returns may be refused or returned to the sender.
Return Shipping Costs
If Ten4tech confirms that an item is defective, damaged upon delivery, incorrectly supplied, or otherwise covered by applicable law, Ten4tech will provide return instructions and cover or reimburse reasonable return shipping costs, as applicable.
For approved voluntary returns that are not caused by a product defect or an error by Ten4tech, the customer is responsible for return shipping costs and the risk of loss or damage while the item is in transit.
Original delivery charges are generally non-refundable for voluntary returns, except when required by applicable law.
Damaged, Defective, or Incorrect Items
Please inspect your order immediately upon receipt. Contact Ten4tech as soon as reasonably possible if:
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The product is defective or malfunctioning;
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The item was damaged during delivery;
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The item received is different from the item ordered;
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Parts, accessories, or quantities are missing; or
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The product does not match its stated specifications.
Keep the product, packaging, shipping label, receipt, and all included accessories while the concern is being assessed.
After inspection and validation, Ten4tech will provide an appropriate remedy—which may include repair, replacement, refund, or another remedy—in accordance with the product warranty and applicable Philippine consumer laws.
Exceptions and Non-Returnable Items
We generally do not accept voluntary returns for:
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Software, license keys, digital products, or subscriptions that have already been delivered, revealed, activated, registered, downloaded, or redeemed;
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Custom-built computers, specially ordered products, and personalized items once assembly or procurement has started following customer approval;
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Opened consumable products, including printer ink, toner, thermal paper, cleaning materials, and similar supplies, unless verified to be defective;
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Products damaged through misuse, improper installation, unauthorized repair or modification, electrical damage, liquid exposure, physical damage, neglect, or failure to follow the manufacturer’s instructions;
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Products with missing, altered, or removed serial numbers, warranty seals, or product labels; and
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Clearance or final-sale products when clearly identified before purchase.
These exceptions do not apply when the product is defective, damaged, incorrectly supplied, nonconforming, or otherwise covered by applicable Philippine consumer laws.
Exchanges
For an approved exchange, Ten4tech may replace the item directly when suitable stock is available.
If the preferred replacement is unavailable or has a different price, Ten4tech will coordinate with the customer regarding another product, payment of any price difference, store credit where agreed, or another appropriate remedy.
Refunds
Once the returned item has been received and inspected, Ten4tech will notify the customer whether the refund has been approved.
Approved refunds will be issued through the original payment method whenever reasonably possible. For payments made through bank deposit, cash, or another manual payment method, Ten4tech may request verified account details to process the refund securely.
Ten4tech aims to initiate approved refunds within ten (10) business days. Additional processing time may be required by banks, card issuers, payment providers, or other financial institutions.
If more than fifteen (15) business days have passed after Ten4tech confirmed that a refund was approved, contact:
Nothing in this policy excludes, restricts, or overrides any right or remedy available under the Consumer Act of the Philippines and other applicable laws.